1. Acceptance of Terms

By accessing, registering, depositing funds, or placing an order on MaceTheHub, you automatically agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. We may modify, update, or change these terms at any time; you are responsible for reviewing them regularly.

2. Services

MaceTheHub provides digital services, including social media marketing and boosting, number verification, data bundles, airtime, streaming and entertainment, marketing and digital services, and other services that may be added. MaceTheHub is not affiliated with the social media companies, telecom operators, streaming platforms or other third-party brands used to describe a service. Service availability and fulfillment depend on the applicable provider and service conditions.

3. User Responsibilities

• You will not use MaceTheHub for illegal activities.
• You will not use services in violation of applicable third-party platform terms.
• You will provide accurate order, recipient, link and account information.
• You understand that service performance may change because of provider, platform, network or technical conditions.
• You will not intentionally place duplicate or conflicting orders where this can affect fulfillment.

4. Pricing, Service Information and Accuracy

• Prices may change at any time without notice.
• Service names, descriptions, quality claims, speed estimates, start times, refill periods, drop rates, minimums and maximums are guidance and may change.
• Provider conditions change frequently. A service may perform differently from a previous order.
• MaceTheHub may add, modify, suspend, correct or remove services at any time.
• Existing orders will continue under the conditions available when they were placed whenever reasonably possible.

5. Delivery Policy

Delivery times are estimates, not guarantees. Delays can occur because of platform updates, maintenance, provider issues, network problems, technical issues or events outside our control. Processing orders cannot be canceled or refunded solely because delivery is slower than an estimate.

6. Test Orders Before Bulk Orders

Customers are strongly advised to test a small order before placing a large order. A test order is the best way to assess current speed, quality, start time and drop behavior. Service performance can change, so previous results do not guarantee future results. Once delivery has started, speed or quality expectations alone do not create a refund right.

7. Refill Policy

Refill eligibility depends on the service description and the recorded order counts. For a refill request, the current count must be higher than the recorded start count and lower than the expected end count (start count + ordered quantity). Services marked No Refill are not eligible. Refill requests must be submitted within the stated refill period and after the order is completed. Orders with changed, deleted, hidden or private destinations, or orders affected by other orders on the same link, may lose eligibility. Verified counts at review are final, subject to the service description.

8. Review and Processing Times for Requests

Refill, refund, cancellation and support requests may be reviewed manually and queued. High order volume and third-party provider response times can delay reviews. No specific review or resolution time is guaranteed. Repeated duplicate requests do not increase priority.

9. Refund Policy

• Deposits are final and non-refundable unless required by applicable law.
• Refunds, if approved, are normally issued as MaceTheHub account balance.
• Completed or delivered orders are generally not eligible for refunds.
• Processing orders are not refundable solely because of delay.
• Incorrect, invalid, private, unavailable or deleted destinations may make an order ineligible for refund.
• Orders placed without testing a service are not refundable based solely on speed or quality expectations.
• Services clearly marked No Refill are not eligible for refill refunds.

10. Chargebacks and Payment Disputes

Customers should contact MaceTheHub support first regarding payment or fulfillment issues. Fraudulent payment activity, abusive disputes or payment reversals may result in account suspension, subject to applicable law and payment-provider rules.

11. Account Suspension and Termination

We may suspend or terminate accounts where fraud, abuse of refill systems, intentional duplicate orders, exploitation of bugs or pricing errors, security abuse, or violation of these terms is detected.

12. Abuse, Harassment and Staff Protection

Users may not use abusive, threatening, discriminatory, racist, harassing or intimidating language, spam support channels, or attempt to pressure staff into refunds or special treatment. Violations may lead to support restrictions or account suspension/termination. Staff are also expected to communicate professionally and respectfully with customers.

13. Support Policy

Support requests should contain accurate information and order IDs where applicable. Duplicate tickets may be closed. Response times are not guaranteed.

14. Service Quality Disclaimer

MaceTheHub does not guarantee permanent followers, likes, views, comments or engagement; future interaction; protection from platform changes; account growth, revenue or business success; exact listed speed/start times; or identical performance between test and bulk orders. Verification, data, airtime, streaming and other third-party services are also subject to the applicable provider's availability and rules.

15. Platform and Provider Liability Disclaimer

MaceTheHub is not responsible for third-party account suspensions, restrictions, content removals, shadow bans, demonetization, network interruptions, provider failures or actions taken by social media platforms, telecom operators, streaming platforms or other third parties, except where liability cannot lawfully be excluded.

16. Privacy

Personal information is used for account management, payment processing, support and service fulfillment. We do not sell customer information to third parties. Information may be disclosed where required by law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MaceTheHub is not liable for indirect or consequential losses, lost profits, lost business opportunities, data loss or third-party account losses arising from use of the platform. Where liability cannot be excluded, the maximum liability will be limited to the amount paid for the specific service or order giving rise to the claim.

18. Governing Law

These Terms and Conditions are governed and interpreted according to the applicable laws of the jurisdiction in which MaceTheHub operates, subject to mandatory consumer protections.

19. Agreement

By registering, depositing funds or placing an order, you acknowledge that you have read, understood and agreed to these Terms and Conditions.